If, by “snowflakes” you refer to those of a sensitive disposition, (like me), you could call them a herd. But there is no real collective noun for snow flakes (putting on my mortar board), just “snow”. I’ve seen “flurry” used, though.
Words are my stock in trade, I used to tell students, when they complained about difficult words. But I always tried to signify their meaning with synonyms.
Yesterday, I tried to do internet banking. It would not let me. I phoned them. They said they will post me a leaflet! I said it would be easier to write to head office. The youth found a way to do it, he alleged. He would put me through to another team. Ten minutes’ silence ensued. I wrote a letter to head office. It took 10 minutes. The call lasted 37 minutes.
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